Provider Automated System
Our speech-enabled Provider Automated System is an enhanced phone service that can be used to complete some administrative tasks, such as:
- Eligibility
- Benefits
- Claims
- Authorizations
- Accumulators
The Provider Automated System allows you to either speak your responses or enter them using your telephone keypad. Within minutes, you can obtain information about your patients. To connect to the Provider Automated System, call 1-888-968-7241 (New Jersey) or 1-800-275-2583 (Pennsylvania).
Download the Navigating the Provider Automated System guide for tips and instructions for completing the transactions available through the Provider Automated System.
Web portal for providers
Providers can use the Provider Engagement, Analytics & Reporting (PEAR) portal to perform all of the transactions available through the Provider Automated System. All network providers are required to be enabled with PEAR access. If you have not already registered for PEAR, please complete an online registration form.
For assistance, call PEAR Support at 1-833-444-7327.